General Repairs
We require all repairs to be lodged in writing. You can lodge written repair requests by emailing us on rentals@prohenderson.com.au or by submitting a Maintenance Request Form on our website www.prohenderson.com.au under the Rentals tab. Emergency Repairs
In the case of an emergency, please call our office straightaway.
Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include:
- Water pipes have broken or burst
- Blocked or broken toilet (if a second toilet is not available)
- Serious roof leak or gas leak
- Dangerous electrical fault, dangerous power point, loose live wire etc;
- Flooding, rainwater inundation inside the property, or serious flood damage
- Serious storm, fire or impact damage (i.e. impact by a motor vehicle)
- Failure or breakdown of the gas, electricity or water supply to the premises
- Failure or breakdown of an essential service or appliance on the premises for water or cooking
- Hot water service failure on a weekend, or long weekend (this would not be considered an afterhours emergency if this occurs on a week night)
- Fault or damage that makes premises unsafe or insecure
- Fault likely to injure a person, cause damage or extreme inconvenience
For all afterhours emergency repairs please refer to your Lease Agreement. Should an emergency repair be required after hours you should consult your Lease Agreement first. For Smoke & Spark Solutions (Electrical repairs) phone 0476 004 661 or Shane Young Plumbing 0439 385 669 (Plumbing Repairs).
Your Safety
The highest priority always must be for your safety, and the safety of your children, occupants and your visitors.
Some things to be aware of include:
- Exposed wiring
- Faulty power points and switches
- Gas smell or odour
- Damage to paving and pathways that could cause someone to trip
- Suspicious or dangerous plants inthegarden that are poisonous/toxic or that you may be allergic to them
- Bee swarms coming on to the property mainly during spring, especially if someone is allergic to bee stings
- If you need to clean a property with high ceilings or light fittings that are hard to reach, please do so with care and use the appropriate equipment and do not do anything considered unsafe
- Loose floorboards that could cause someone to fall through them and cause injury
- Loose balcony railings, steps or decking woodwork
- Loose or faulty locks, in particular entry doors and screen doors
- Broken or cracked windows, and broken/loose window locks