NAB Easy Pay System
John Henderson Real Estate – The Professionals Mermaid Beach are pleased to offer you a secure, simple and easy way to pay your rent with NAB Easy Pay.
Please note that part payments will not be accepted.
You can pay your rent 24 hours a day, 7 days a week using your credit card or bank account. Please ask us for an information sheet on how you can get set up on this system.
Zero Tolerance Policy for Late Rent Payments
We pride ourselves in our careful tenant qualification and screening processes. Applications are approved ONLY on the grounds that we are confident that the rent will be paid on time, every time. However a minority of tenants still get behind in their rent, despite all of our tenant screening procedures. As we do not know who this will be when we sign tenancy agreements, we need to advise each tenant our Zero Tolerance policy for late rent payments.
Follow-up involves phone calls and persistent personal contact. This has caused some people upset, embarrassment and also resentment. However we cannot apologise for such action as we believe that the rent must be paid on time…all the time! We make it clear that our clients who own the rental property have taken out a mortgage. This person has approved your application ONLY on the grounds your rent will be paid on time…every time!
Therefore if you believe you may be late with a rent payment, you must notify us at least 3 working days beforehand so we can inform the landlord to prepare and make other arrangements with their mortgage payments, should this be required. In some cases we ask you to do all that you can do to borrow the money from other sources (i.e. your family, friends, employer, bank, credit cards, pawnbroker etc) should you not be able to make a payment on time. However, should we not be contacted our policy will then be…
- 1 – 4 days late – Courtesy call, sms or reminder letter/email
- 8 days late – RTA Form 11 Notice to Remedy Breach will be served and a copy forwarded to the lessor for their records. This notice allows the tenants 7 days to remedy the breach.
- Expiry of the Form 11 – RTA Form 12 Notice to Leave will be served on the tenant to terminate the tenancy and a copy forwarded to the lessor for their records. The notice period for this form is 7 days.
- Expiry of the Form 12 – Tenant is to hand over possession of the property to the Agent. Failure to do so may result in the agent lodging an urgent tribunal application for termination/warrant of possession.
EVICTION will follow if the problem is not fully remedied!
Sometimes, some tenants are continually late with payments. If we have a tenant that is consistently behind despite all of our best efforts, we will recommend to the landlord for this lease not to be renewed. The tenant will then be required to vacate the property at the end of their lease and also be furnished with a poor performance reference should a new landlord or agent require one.
The National Internet Tenancy Database – Rent Default
In extreme cases, details of the tenancy are lodged on a National Internet Tenancy Data Base. This will affect further tenancy arrangements with other real estate agents not only in your local area, but across Australia and New Zealand. This will cause you severe inconvenience and hardship for your future accommodation prospects. It is important to note that all real estate agents check this tenancy database when they receive an application for tenancy. If your details come up, you find they will automatically reject your application.
Therefore we encourage everyone to ensure their rent is paid on time, so that our business relationship remains beneficial for both parties.
Please call us should you have any queries regarding our Zero Tolerance Late Rent Policy.
Dishonoured Payment
Should your payment direct into our agency trust account be dishonoured, we may request that you do not pay your rent by this method again so this situation is not repeated.
Paying Your Rent into the Office
We ask that you only pay your rent as agreed on your tenancy agreement, and as discussed in your tenancy induction. Unless specifically requested, we are unable to accept rent payments into our office, cash or otherwise.
Paying Your Rent Over the Counter at the Bank
Unfortunately we are unable to accept this method of payment for your rent.
Understanding ‘Rent in Advance’
Please ensure your rent is always paid in advance. Some tenants mistakenly believe that the first 2 weeks rent paid is held in trust for use at the end of tenancy, like a bond. It is important to note the first 2 weeks rent paid for your first 2 weeks of tenancy.
You purchase the time period in advance, and then consume the time period by dwelling in the property. Once the time period is finished or consumed, you then pay for the next time period again before using it, by continuing in the lease and dwelling in the property. This is the meaning of rent in advance.