Utility Connections – Getting Connected
It is a tenant responsibility to ensure your power, gas, phone, internet, etc have been connected into your name.
Wanting us to get you connected?
Connect Now is a free no-obligation service that will connect all your utilities on your behalf. It’s a really simple service and you can nominate the services you wish to have connected and we will advise Connect Now on your behalf. Just call or email us and let us know!
Should you wish to arrange connections of yourself, here are some useful numbers:
Power and Gas
AGL (Gas or Electricity) 131 245
Energy Australia (Gas or Electricity) 133 466
Origin (Gas or Electricity) 132 461
Telephone and Internet
Telstra 13 22 00 www.telstra.com.au (also has e-cards to notify change of address)
Optus 13 33 45 www.optus.com.au
AAPT 13 88 88 www.aapt.com.au
Changing Address
Ensure that you let financial organisations, road departments and other important bodies know of your change of address.
Contact Details
Once your new contact details are available like a landline phone number and postal address, (if different from your residential rental property address) please email these details to us on rentals@prohenderson.com.au.
Keys
Should you wish to copy keys it is important to note we will need back all keys given to you at tenancy start, and also all extra copies created during your tenancy period. If you change the locks during tenancy, you are obligated to provide us with a full new set of keys for property access.
If a tenant loses keys related to the Property or needs extra keys through this office, there will be a charge for this. If the key is security key or an energex key this will normally be cut through a Body Corp or a locksmith. Prices can range from anywhere between $12 and $40 each depending on the type of key. Any keys or remotes lost or damaged by tenants will be replaced at their cost.
Payment and Lodgement of Your Bond
Your bond will be lodged with our state bond authority and you can expect confirmation from them indicating your lodgement number.
Property Condition Report
Please ensure that you return your signed/amended copy of your property condition report to us within 3 business days of the tenancy start date. If this is not returned please be aware that the original inspection will be used for end of tenancy comparison, regardless of whether you agree to the original report or not.
Water Charges
Please refer to your Lease Agreement in regards to this. If you are in a free standing home that is water compliant you will liable to pay for all water used during the time of your tenancy. This will be charged to you with a copy of the account from the water provider stating how much water you have used and the cost per kilolitre. This can be paid to our office by direct deposit into our trust account stating the address of the property and that it is a payment for water, so this is not credited to your ledger as a rental payment.
Smoke Alarms
Do not under any circumstances remove smoke alarms or remove the batteries out of smoke alarms in your rental property. If you think there is a problem with your smoke alarm, change the batteries. If this doesn’t resolve the issue report this to your Property Manager. If on inspection we find that you have removed the smoke alarm/s or taken out the batteries to stop it beeping, you may be issued with a Form 11 Notice to Remedy Breach. Smoke Alarms are put in place for the safety of the occupiers and the property, and must be working at all times.
Foxtel
Before considering having Foxtel connected, tenants must first contact the Property Manager to seek permission. Some Lessors and or Body Corps will not allow satellite dishes attached to the building, and in most cases written permission needs to be sought.
Tenant Contents Insurance
It is crucial that you affect your own tenant contents insurance.
It is important to note that should your goods be damaged or destroyed by circumstances affecting the owner’s property (i.e. fire, storm damage, power outages etc) then your goods and possessions are not insured by the owner.
Example One: An electrical fault in the building starts a fire and the property is destroyed. Your possessions will not be covered by the owner’s insurance.
Example Two: You are away on holidays and the power cuts out due to an electrical fault in the building. Your return home to find your fridge/freezer goods spoilt. The owner’s insurance will not cover your fridge/freezer goods.
Example Three: A storm blows a tree onto the house and in the process, your belongings are damaged. The owners insurance will not cover your possessions.
In all cases above, quality tenant contents insurance should cover your goods for these given examples. Please check with your insurer however for the cover they can provide you.
You need to ensure that all your goods are adequately insured and the owner/agent will not be liable for damaged or destroyed tenant possessions.